System Outage Updates – Zendesk

System Name: GlobalNet Services

Outage Duration: Approximately 4 hours

Resolution Time: The issue was resolved as of 2:00 PM EST, January 2, 2024.

Summary:

We want to inform all employees that there was a recent system outage affecting GlobalNet Services. The outage began approximately at 10:00 AM EST and was successfully resolved by 2:00 PM EST on the same day. We apologize for any inconvenience caused and appreciate your patience during this time.

Details:

Outage Impact: The outage primarily affected remote server access. Users may have experienced intermittent connectivity or complete unavailability during this period.
Immediate Actions Taken: Our IT team rapidly engaged to diagnose and address the issue. We implemented immediate measures to mitigate the impact and to expedite the recovery process.
Resolution: The outage was caused by a sudden surge in network traffic, leading to server overloads. The team implemented network rerouting strategies and server capacity enhancements to resolve the issue.

Further Communication and Root Cause Analysis:

For a detailed analysis of the root cause and the communication timeline during the outage, please visit the following link: GlobalNet Services Outage Report.

Preventive Measures:

We are currently reviewing our network infrastructure and server capacity to prevent such outages in the future. Additional updates and improvements will be communicated accordingly.

Contact Support:

If you are still experiencing issues or have any concerns, please submit a ticket.