How to Request New Hardware – Zendesk

Need a new laptop or other hardware for your work? Our IT department is here to assist you in acquiring the right tools to maximize your productivity. This guide provides a step-by-step process for requesting new hardware within our organization.

Step 1: Understand Hardware Renewal Policies

Before requesting new hardware, familiarize yourself with our hardware renewal policies. Generally, hardware like laptops and desktops are due for renewal every four years. However, exceptions can be made for malfunctioning or outdated devices.

Policy Documentation: Review our hardware renewal policy here.

Step 2: Get Manager Approval (If Necessary)

For certain high-value devices or early renewals, you may need your manager’s approval.

Approval Process: Discuss your hardware needs with your manager. If they agree, ask them to send an approval email to the IT department or include them in your request.
Documentation: Keep a record of the approval for your request submission.

Step 3: Check the Service Catalog

Explore our service catalog to see the available hardware options. Consider your job role and requirements when choosing a device.

Service Catalog Access: Visit our service catalog here to view available hardware options and specifications.
Guidance: If you need advice on selecting the right hardware, contact IT support.

Step 4: Submit Your Hardware Request

Once you’ve selected your hardware and obtained necessary approvals, you can submit a request through one of the following channels:

IT help center: The most efficient way is through our service catalog form or the IT help center here. You can attach any necessary approval documentation.
Email: Send an email to the IT department at it-support@company.com with your hardware choice, justification, and manager’s approval (if required).
In-Person: Visit the IT department within key hubs for personal assistance with your request.

Step 5: IT Department Review and Processing

After receiving your request, the IT department will review it based on current policies and availability.

Confirmation: You’ll receive a confirmation email once your request is approved.
Timeline: Hardware delivery and setup typically take 1-2 weeks after approval.

Additional Notes

Urgent Needs: For urgent hardware requests, please mark your submission as ‘High Priority’ and provide a brief explanation.
Special Requirements: For specialized hardware not listed in the service catalog, please provide detailed requirements in your request.

Conclusion

Our IT department is committed to providing you with the necessary tools to succeed in your role. By following these steps, you can smoothly navigate the process of requesting new hardware.

Additional Resources